:root {
    --bg: #0c1726;
    --bg-gradient: linear-gradient(180deg, #101c2d 0%, #0a1421 100%);
    --surface: rgba(20, 33, 52, 0.96);
    --surface-alt: #18263a;
    --surface-strong: #21324a;
    --line: #25364d;
    --line-strong: #324661;
    --text: #e7eef7;
    --muted: #9eb0c7;
    --accent: #5b84b1;
    --accent-strong: #7ea6d1;
    --accent-soft: rgba(91, 132, 177, 0.16);
    --accent-soft-strong: rgba(126, 166, 209, 0.2);
    --success-bg: rgba(45, 125, 88, 0.18);
    --success-text: #7fd3a3;
    --warning-bg: rgba(173, 121, 35, 0.18);
    --warning-text: #f1c87d;
    --danger-bg: rgba(168, 73, 73, 0.18);
    --danger-text: #f0a1a1;
    --shadow-sm: 0 2px 8px rgba(0, 0, 0, 0.22);
    --shadow-md: 0 16px 36px rgba(0, 0, 0, 0.26);
    --shadow-lg: 0 24px 58px rgba(0, 0, 0, 0.32);
    --radius-xl: 24px;
    --radius-lg: 18px;
    --radius-md: 14px;
    --radius-sm: 10px;
}

* {
    box-sizing: border-box;
}

html,
body {
    min-height: 100%;
}

body {
    margin: 0;
    font-family: "Segoe UI Variable", "Segoe UI", Tahoma, sans-serif;
    color: var(--text);
    background: radial-gradient(circle at top left, rgba(126, 166, 209, 0.08), transparent 22%), var(--bg-gradient);
    overflow-x: hidden;
}

a {
    color: var(--accent-strong);
    text-decoration: none;
}

a:hover {
    color: #a9c4e2;
}

hr {
    border: 0;
    border-top: 1px solid var(--line);
    margin: 28px 0;
}

h1,
h2,
h3,
h4 {
    margin: 0;
    letter-spacing: -0.03em;
}

p {
    margin: 0;
    color: var(--muted);
}

input,
textarea,
select,
button {
    font: inherit;
}

.login-body {
    display: grid;
    place-items: center;
    padding: 24px;
}

.login-card {
    position: relative;
    z-index: 1;
    width: min(440px, 100%);
    padding: 40px;
    background: linear-gradient(180deg, rgba(18,31,48,0.98) 0%, rgba(15,25,39,0.98) 100%);
    border: 1px solid rgba(50, 70, 97, 0.92);
    border-radius: 28px;
    box-shadow: var(--shadow-lg);
}

.login-eyebrow,
.topbar-eyebrow,
.sidebar-eyebrow {
    display: inline-block;
    font-size: 11px;
    font-weight: 700;
    text-transform: uppercase;
    letter-spacing: 0.14em;
    color: #7e95b1;
}

.login-card h2 {
    margin-top: 10px;
    font-size: 38px;
}

.login-subtitle {
    margin: 12px 0 24px;
    line-height: 1.55;
}

.login-card label,
.form-group label,
.filtros label,
#bloqueEstado label {
    display: block;
    margin-bottom: 8px;
    font-size: 12px;
    font-weight: 700;
    text-transform: uppercase;
    letter-spacing: 0.08em;
    color: #8ea3bd;
}

.login-card input,
.form-group input,
.form-group textarea,
.form-group select,
.filtros input,
.filtros select,
#agenteSelect,
#estadoSelect,
#comentario,
#comentarioEstado,
#accionCorrectiva,
#filtroSla {
    width: 100%;
    padding: 13px 14px;
    border: 1px solid var(--line);
    border-radius: var(--radius-md);
    background: #132235;
    color: var(--text);
    transition: border-color 0.18s ease, box-shadow 0.18s ease, background 0.18s ease;
}

.login-card input,
.form-group input,
.form-group textarea,
.form-group select {
    margin-bottom: 18px;
}

.login-card input:focus,
.form-group input:focus,
.form-group textarea:focus,
.form-group select:focus,
.filtros input:focus,
.filtros select:focus,
#agenteSelect:focus,
#estadoSelect:focus,
#comentario:focus,
#comentarioEstado:focus,
#accionCorrectiva:focus,
#filtroSla:focus {
    outline: none;
    border-color: rgba(126, 166, 209, 0.55);
    box-shadow: 0 0 0 4px rgba(91, 132, 177, 0.16);
}

button,
.btn-primary,
#btnAsignar,
#btnCambiarEstado,
#btnGuardarAccion,
#btnComentar,
.filtros button,
button[type='submit'] {
    border: 0;
    border-radius: 12px;
    padding: 12px 18px;
    background: linear-gradient(180deg, #5f86b2 0%, #43698f 100%);
    color: #f7fbff;
    cursor: pointer;
    box-shadow: 0 12px 26px rgba(8, 16, 29, 0.32);
    transition: transform 0.15s ease, box-shadow 0.2s ease, opacity 0.2s ease;
    font-weight: 600;
}

button:hover,
.btn-primary:hover,
#btnAsignar:hover,
#btnCambiarEstado:hover,
#btnGuardarAccion:hover,
#btnComentar:hover,
.filtros button:hover,
button[type='submit']:hover {
    transform: translateY(-1px);
    box-shadow: 0 16px 30px rgba(8, 16, 29, 0.38);
}

button[disabled] {
    opacity: 0.5;
    cursor: not-allowed;
    transform: none;
    box-shadow: none;
}

.error {
    min-height: 18px;
    margin-top: 10px;
    color: var(--danger-text);
    font-size: 13px;
}

.sidebar {
    position: fixed;
    inset: 0 auto 0 0;
    width: 260px;
    padding: 24px 16px;
    background: linear-gradient(180deg, #0b1523 0%, #101c2e 100%);
    border-right: 1px solid rgba(126, 166, 209, 0.08);
    box-shadow: 8px 0 28px rgba(0, 0, 0, 0.28);
    z-index: 20;
}

.sidebar-backdrop {
    position: fixed;
    inset: 0;
    z-index: 19;
    background: rgba(5, 10, 18, 0.58);
    backdrop-filter: blur(2px);
}

.mobile-menu-toggle {
    display: none;
    position: fixed;
    top: 14px;
    left: 14px;
    z-index: 35;
    width: 46px;
    height: 46px;
    padding: 0;
    border-radius: 14px;
    border: 1px solid rgba(126, 166, 209, 0.18);
    background: rgba(13, 24, 39, 0.94);
    box-shadow: var(--shadow-md);
}

.mobile-menu-toggle span {
    display: block;
    width: 20px;
    height: 2px;
    margin: 4px auto;
    border-radius: 999px;
    background: #dce7f4;
}

.sidebar-brand {
    padding: 10px 14px 20px;
    margin-bottom: 10px;
}

.sidebar-brand h3 {
    margin-top: 8px;
    font-size: 28px;
    color: #ffffff;
}

.sidebar-brand .sidebar-eyebrow {
    color: rgba(180, 198, 219, 0.58);
}

.sidebar-nav {
    list-style: none;
    margin: 0;
    padding: 0;
    display: grid;
    gap: 8px;
}

.sidebar-link {
    display: block;
    padding: 12px 14px;
    border-radius: 14px;
    color: #cdd8e6;
    font-weight: 500;
}

.sidebar-link:hover,
.sidebar-link:focus {
    background: rgba(126, 166, 209, 0.12);
    color: #ffffff;
}

.sidebar-link-muted {
    color: rgba(205, 216, 230, 0.84);
}

.topbar {
    position: sticky;
    top: 0;
    z-index: 15;
    margin-left: 260px;
    padding: 22px 32px;
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 18px;
    background: rgba(13, 24, 39, 0.86);
    border-bottom: 1px solid rgba(37, 54, 77, 0.92);
    backdrop-filter: blur(10px);
}

.topbar-user {
    display: flex;
    align-items: center;
    gap: 10px;
    font-weight: 600;
}

.user-badge {
    display: inline-flex;
    align-items: center;
    padding: 6px 10px;
    border-radius: 999px;
    background: var(--accent-soft);
    color: #bfd3ea;
    font-size: 12px;
    font-weight: 700;
    text-transform: uppercase;
    letter-spacing: 0.06em;
}

.container,
.page-container {
    position: relative;
    z-index: 1;
    margin-left: 260px;
    padding: 32px 32px 44px;
}

.page-container {
    min-height: 100vh;
    display: grid;
    place-items: center;
}

.page-header {
    display: grid;
    gap: 10px;
    margin-bottom: 24px;
}

.page-header h2,
.container > h2,
.page-container h2 {
    font-size: clamp(30px, 4vw, 42px);
}

.page-header-compact h2 {
    font-size: 28px;
}

.page-subtitle {
    max-width: 760px;
    line-height: 1.55;
}

.toolbar-card,
.filtros,
.card,
.kpi-card,
.chart-card,
.form-card,
#ticketDetalle,
#bloqueSla,
#historial,
#bloqueEstado,
.tabla,
table {
    background: var(--surface);
    border: 1px solid rgba(50, 70, 97, 0.92);
    border-radius: var(--radius-lg);
    box-shadow: var(--shadow-md);
}

.toolbar-card,
.filtros,
.card,
.kpi-card,
.chart-card,
.form-card,
#ticketDetalle,
#bloqueSla,
#historial,
#bloqueEstado {
    padding: 20px;
}

.dashboard-cards,
.kpi-grid,
.charts-grid {
    display: grid;
    gap: 16px;
}

.dashboard-cards {
    grid-template-columns: repeat(auto-fit, minmax(180px, 1fr));
    margin-bottom: 18px;
}

.card {
    min-height: 110px;
    display: flex;
    flex-direction: column;
    justify-content: flex-end;
    gap: 6px;
    font-size: 15px;
    font-weight: 600;
    background: linear-gradient(180deg, rgba(31,48,71,0.92) 0%, rgba(18,31,48,0.96) 100%);
}

.card strong,
.kpi-card span {
    color: var(--text);
}

.card-rojo {
    background: linear-gradient(180deg, rgba(92,30,30,0.88) 0%, rgba(62,21,21,0.96) 100%);
    color: #ffcdcb;
}

.card-amarillo {
    background: linear-gradient(180deg, rgba(94,68,24,0.88) 0%, rgba(67,48,16,0.96) 100%);
    color: #f4d89d;
}

.kpi-grid {
    grid-template-columns: repeat(auto-fit, minmax(190px, 1fr));
    margin-bottom: 24px;
}

.kpi-card h4,
.chart-card h4 {
    margin-bottom: 10px;
    font-size: 13px;
    color: var(--muted);
    text-transform: uppercase;
    letter-spacing: 0.08em;
}

.kpi-card span {
    display: block;
    font-size: 40px;
    font-weight: 700;
}

.charts-grid {
    grid-template-columns: repeat(auto-fit, minmax(320px, 1fr));
}

.chart-card {
    min-height: 320px;
}

.chart-card-narrow {
    max-width: 420px;
}

.form-card {
    width: min(760px, 100%);
    padding: 32px;
}

.form-card-modern {
    width: min(640px, 100%);
    padding: 24px 20px 26px;
    border-radius: 28px;
}

.create-ticket-page {
    padding-top: 20px;
    padding-bottom: 24px;
}

.form-row {
    display: grid;
    grid-template-columns: repeat(2, minmax(0, 1fr));
    gap: 18px;
}

.form-actions {
    display: flex;
    justify-content: flex-end;
}

.btn-back {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    width: fit-content;
    padding: 10px 14px;
    border-radius: 12px;
    background: #132235;
    border: 1px solid var(--line);
    color: var(--text);
    font-weight: 600;
    box-shadow: var(--shadow-sm);
}

.btn-back:hover {
    background: var(--surface-alt);
}

.btn-link-mini {
    padding: 0;
    border: 0;
    background: transparent;
    color: var(--accent-strong);
    box-shadow: none;
    font-size: 12px;
    font-weight: 700;
    text-transform: uppercase;
    letter-spacing: 0.08em;
}

.btn-link-mini:hover {
    transform: none;
    box-shadow: none;
    opacity: 0.85;
}

.create-header-bar {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 14px;
    margin-bottom: 16px;
}

.create-header-eyebrow {
    margin-left: auto;
    text-align: right;
}

.create-title {
    font-size: 14px;
    line-height: 1.05;
    font-weight: 800;
}

.btn-back-icon {
    width: 38px;
    height: 38px;
    padding: 0;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    border-radius: 999px;
}

.btn-back-icon svg {
    width: 18px;
    height: 18px;
}

.btn-icon-mini {
    width: 32px;
    height: 32px;
    padding: 0;
    border-radius: 999px;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    background: transparent;
    border: 0;
    box-shadow: none;
    color: var(--accent-strong);
}

.btn-icon-mini:hover {
    transform: none;
    box-shadow: none;
    background: transparent;
    opacity: 0.82;
}

.btn-icon-mini svg {
    width: 16px;
    height: 16px;
}

.create-hidden-field {
    display: none;
}

.btn-icon-mini:hover {
    transform: translateY(-1px);
    box-shadow: none;
}

.toolbar-card,
.filtros {
    display: flex;
    flex-wrap: wrap;
    align-items: end;
    gap: 12px;
    margin-bottom: 22px;
}

.toolbar-card-split {
    justify-content: space-between;
}

.list-meta {
    display: flex;
    align-items: center;
    color: var(--muted);
    font-size: 14px;
    font-weight: 500;
}

.exportar-box,
.action-inline {
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    gap: 10px;
}

.exportar-box {
    margin-left: auto;
}

.action-stack {
    display: grid;
    gap: 12px;
}

.check-inline {
    display: inline-flex;
    align-items: center;
    gap: 8px;
    font-size: 14px;
    color: var(--muted);
}

.report-section {
    margin-top: 28px;
}

.section-heading {
    margin-bottom: 12px;
}

table,
.tabla {
    width: 100%;
    border-collapse: separate;
    border-spacing: 0;
    overflow: hidden;
}

thead {
    background: #162436;
}

th,
td {
    padding: 14px 16px;
    text-align: left;
    border-bottom: 1px solid var(--line);
}

th {
    font-size: 11px;
    font-weight: 800;
    text-transform: uppercase;
    letter-spacing: 0.10em;
    color: #9cb0c9;
}

tbody tr {
    background: rgba(20, 33, 52, 0.98);
}

tbody tr:hover {
    background: #1a2a40;
}

tbody tr:last-child td {
    border-bottom: 0;
}

.sla-badge {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    padding: 6px 10px;
    border-radius: 999px;
    font-size: 12px;
    font-weight: 700;
}

.sla-ok {
    background: var(--success-bg);
    color: var(--success-text);
}

.sla-riesgo {
    background: var(--warning-bg);
    color: var(--warning-text);
}

.sla-vencido {
    background: var(--danger-bg);
    color: var(--danger-text);
}

#ticketDetalle,
#bloqueSla,
#historial,
#bloqueEstado {
    line-height: 1.65;
}

.ticket-heading {
    display: inline-flex;
    align-items: center;
    margin-bottom: 14px;
    padding: 6px 12px;
    border-radius: 999px;
    background: var(--accent-soft);
    color: var(--accent-strong);
    font-size: 12px;
    font-weight: 700;
    letter-spacing: 0.08em;
    text-transform: uppercase;
}

#historial ul {
    list-style: none;
    padding: 0;
    margin: 0;
    display: grid;
    gap: 12px;
}

#historial li {
    padding: 14px 16px;
    background: #162436;
    border: 1px solid var(--line);
    border-radius: var(--radius-md);
}

.pagination-bar {
    display: flex;
    align-items: center;
    justify-content: flex-end;
    gap: 12px;
    margin-top: 18px;
}

.pagination-bar span {
    color: var(--muted);
    font-size: 14px;
}

canvas {
    width: 100% !important;
    max-width: 100%;
}

@media (max-width: 980px) {
    .sidebar {
        display: block;
        transform: translateX(-102%);
        transition: transform 0.2s ease;
    }

    .topbar,
    .container,
    .page-container {
        margin-left: 0;
    }

    .topbar {
        position: static;
    }

    .mobile-menu-toggle {
        display: inline-grid;
        place-items: center;
    }

    body.sidebar-open {
        overflow: hidden;
    }

    body.sidebar-open .sidebar {
        transform: translateX(0);
    }
}

@media (max-width: 720px) {
    .login-body {
        padding: 16px;
    }

    .login-card {
        width: 100%;
        padding: 24px 20px;
        border-radius: 22px;
    }

    .login-card h2 {
        font-size: 30px;
    }

    .topbar,
    .container,
    .page-container {
        padding-left: 18px;
        padding-right: 18px;
    }

    .topbar {
        flex-direction: column;
        align-items: flex-start;
        padding-left: 68px;
        padding-top: 18px;
    }

    .topbar-user {
        flex-wrap: wrap;
    }

    .dashboard-cards,
    .kpi-grid,
    .charts-grid,
    .form-row {
        grid-template-columns: 1fr;
    }

    .toolbar-card,
    .filtros,
    .card,
    .kpi-card,
    .chart-card,
    .form-card,
    .form-card-modern,
    .ticket-panel,
    #ticketDetalle,
    #bloqueSla,
    #historial,
    #bloqueEstado {
        padding: 16px;
    }

    .toolbar-card,
    .filtros,
    .exportar-box,
    .action-inline {
        display: grid;
        width: 100%;
    }

    .list-toolbar-actions {
        display: grid;
        gap: 10px;
        width: 100%;
    }

    .list-toolbar-actions button,
    .pagination-bar button,
    .form-actions button,
    .action-stack button,
    .ticket-panel button {
        width: 100%;
    }

    .exportar-box {
        margin-left: 0;
    }

    .pagination-bar {
        justify-content: space-between;
    }
}

input[type='file'] {
    width: 100%;
    padding: 12px 14px;
    border: 1px dashed var(--line);
    border-radius: var(--radius-md);
    background: rgba(255, 255, 255, 0.02);
    color: var(--muted);
}

.field-help {
    display: block;
    margin-top: 8px;
    color: var(--muted);
    font-size: 13px;
}

.ticket-filters-card {
    display: grid;
    gap: 16px;
}

.ticket-filters-grid {
    display: grid;
    grid-template-columns: repeat(4, minmax(0, 1fr));
    gap: 14px;
}

.ticket-filters-actions {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 12px;
}

.ticket-filters-actions button {
    min-width: 150px;
}

@media (max-width: 980px) {
    .ticket-filters-grid {
        grid-template-columns: repeat(2, minmax(0, 1fr));
    }
}

@media (max-width: 720px) {
    .ticket-filters-grid {
        grid-template-columns: 1fr;
    }

    .ticket-filters-actions {
        flex-direction: column;
        align-items: stretch;
    }
}


.list-toolbar-premium {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 12px;
    margin-bottom: 14px;
}

.list-toolbar-actions {
    display: flex;
    align-items: center;
    gap: 10px;
}

.btn-secondary-inline {
    background: #132235;
    border: 1px solid var(--line);
    box-shadow: none;
}

.tickets-table thead tr:first-child th {
    padding-bottom: 10px;
}

.tickets-filter-row th {
    background: #132235;
    padding-top: 10px;
    padding-bottom: 12px;
    vertical-align: top;
}

.column-filter {
    position: relative;
}

.column-filter input,
.column-filter select {
    width: 100%;
    min-height: 34px;
    padding: 8px 30px 8px 10px;
    margin: 0;
    border-radius: 10px;
    font-size: 12px;
    background: #0f1c2d;
}

.compact-date-range {
    display: grid;
    gap: 6px;
}

.compact-date-range input {
    width: 100%;
    min-height: 34px;
    padding: 8px 10px;
    margin: 0;
    border-radius: 10px;
    font-size: 12px;
    background: #0f1c2d;
    border: 1px solid var(--line);
    color: var(--text);
}

.filter-clear {
    position: absolute;
    top: 50%;
    right: 7px;
    transform: translateY(-50%);
    width: 18px;
    height: 18px;
    padding: 0;
    border-radius: 999px;
    background: rgba(126, 166, 209, 0.12);
    box-shadow: none;
    font-size: 12px;
    line-height: 18px;
    text-align: center;
}

.filter-clear:hover {
    transform: translateY(-50%);
    box-shadow: none;
    background: rgba(126, 166, 209, 0.22);
}

.compact-search input {
    padding-left: 28px;
}

.compact-search::before {
    content: '?';
    position: absolute;
    left: 10px;
    top: 50%;
    transform: translateY(-50%);
    font-size: 12px;
    color: var(--muted);
    pointer-events: none;
}

.tickets-table th,
.tickets-table td {
    white-space: nowrap;
}

.tickets-table td:nth-child(2) {
    white-space: normal;
    min-width: 280px;
}

@media (max-width: 980px) {
    .list-toolbar-premium {
        flex-direction: column;
        align-items: stretch;
    }

    .list-toolbar-actions {
        justify-content: flex-end;
    }

    .tickets-table {
        display: block;
        overflow-x: auto;
    }
}


.column-filter select,
.column-filter select option {
    color: #eef4fb;
}

.column-filter select option {
    background: #132235;
}

.column-filter select:invalid {
    color: #eef4fb;
}


.column-filter input {
    color: #eef4fb !important;
    -webkit-text-fill-color: #eef4fb;
}

.column-filter input::placeholder {
    color: #9fb3ca;
    opacity: 1;
}


.tickets-table {
    table-layout: fixed;
}

.tickets-table th {
    font-size: 10px;
}

.tickets-table td {
    font-size: 12px;
    line-height: 1.35;
    overflow: hidden;
    text-overflow: ellipsis;
}

.tickets-table td:nth-child(1),
.tickets-table th:nth-child(1) {
    width: 110px;
}

.tickets-table td:nth-child(2),
.tickets-table th:nth-child(2) {
    width: 26%;
}

.tickets-table td:nth-child(3),
.tickets-table th:nth-child(3),
.tickets-table td:nth-child(4),
.tickets-table th:nth-child(4) {
    width: 14%;
}

.tickets-table td:nth-child(5),
.tickets-table th:nth-child(5),
.tickets-table td:nth-child(6),
.tickets-table th:nth-child(6),
.tickets-table td:nth-child(7),
.tickets-table th:nth-child(7) {
    width: 10%;
}

.tickets-table td:nth-child(8),
.tickets-table th:nth-child(8) {
    width: 130px;
}

.tickets-table td:nth-child(2) {
    display: -webkit-box;
    -webkit-line-clamp: 2;
    -webkit-box-orient: vertical;
    white-space: normal;
}

.container {
    overflow-x: hidden;
}

@media (max-width: 980px) {
    .tickets-table {
        min-width: 980px;
    }
}


.tickets-table td:nth-child(1),
.tickets-table th:nth-child(1) {
    text-align: right;
}

.tickets-table td:nth-child(1) {
    font-variant-numeric: tabular-nums;
    letter-spacing: 0.03em;
    font-weight: 600;
}

.tickets-table td:nth-child(5),
.tickets-table td:nth-child(6) {
    font-size: 11px;
}

.tickets-table .sla-badge {
    padding: 4px 8px;
    font-size: 11px;
}


.table-chip {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    min-width: 78px;
    padding: 4px 8px;
    border-radius: 999px;
    font-size: 10px;
    font-weight: 700;
    letter-spacing: 0.04em;
    text-transform: uppercase;
}

.chip-neutral {
    background: rgba(158, 176, 199, 0.14);
    color: #c9d5e4;
}

.chip-info {
    background: rgba(91, 132, 177, 0.18);
    color: #b9d3ef;
}

.chip-warning {
    background: rgba(173, 121, 35, 0.18);
    color: #f2cf92;
}

.chip-success {
    background: rgba(45, 125, 88, 0.18);
    color: #8ad9ad;
}

.chip-danger {
    background: rgba(168, 73, 73, 0.18);
    color: #f0b0b0;
}

.tickets-table td:nth-child(8),
.tickets-table th:nth-child(8) {
    width: 118px;
}

.tickets-table td:nth-child(8) {
    font-size: 11px;
}


.tickets-table td:nth-child(1) {
    overflow: visible;
    text-overflow: clip;
    white-space: nowrap;
}


.chip-code {
    min-width: 96px;
    justify-content: flex-end;
    padding: 5px 10px;
    background: rgba(126, 166, 209, 0.16);
    color: #e7f0fb;
    border: 1px solid rgba(126, 166, 209, 0.24);
    font-size: 11px;
    letter-spacing: 0.05em;
    font-variant-numeric: tabular-nums;
}

.tickets-table td:nth-child(1) {
    overflow: visible;
    text-overflow: clip;
}


.tickets-table td:nth-child(2) {
    padding-top: 12px;
    padding-bottom: 12px;
    vertical-align: middle;
}

.tickets-table td:nth-child(2) .ticket-title-text {
    display: block;
    line-height: 1.3;
}


.tickets-table td:nth-child(2) {
    display: table-cell !important;
    white-space: normal;
    vertical-align: middle !important;
}

.tickets-table td:nth-child(2) .ticket-title-text {
    display: -webkit-box;
    -webkit-line-clamp: 2;
    -webkit-box-orient: vertical;
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: normal;
    margin: 0;
}


.tickets-table td:nth-child(1),
.tickets-table th:nth-child(1) {
    width: 128px !important;
}

.tickets-table td:nth-child(2),
.tickets-table th:nth-child(2) {
    width: auto !important;
}

.tickets-table td:nth-child(1) {
    overflow: hidden !important;
    padding-right: 12px;
}

.chip-code {
    width: 100%;
    min-width: 0;
    max-width: 100%;
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
    box-sizing: border-box;
}

.tickets-table td:nth-child(2) .ticket-title-text {
    padding-left: 4px;
}


.ticket-detail-layout {
    display: grid;
    grid-template-columns: minmax(0, 1.7fr) minmax(320px, 0.9fr);
    gap: 18px;
    align-items: start;
}

.ticket-main-column,
.ticket-side-column {
    display: grid;
    gap: 18px;
}

.ticket-panel {
    background: var(--surface);
    border: 1px solid rgba(50, 70, 97, 0.92);
    border-radius: var(--radius-lg);
    box-shadow: var(--shadow-md);
    padding: 20px;
}

.ticket-summary-card {
    display: grid;
    gap: 18px;
}

.ticket-summary-top {
    display: flex;
    justify-content: space-between;
    gap: 16px;
}

.ticket-summary-title {
    font-size: 28px;
    margin-top: 6px;
}

.ticket-summary-code {
    margin-top: 8px;
    font-size: 13px;
    color: #b7c8db;
    letter-spacing: 0.06em;
    font-variant-numeric: tabular-nums;
}

.ticket-summary-badges {
    display: flex;
    gap: 8px;
    flex-wrap: wrap;
    align-items: flex-start;
    justify-content: flex-end;
}

.ticket-summary-badges .chip-action {
    border: 0;
    cursor: pointer;
    box-shadow: none;
}

.ticket-heading-wrap {
    display: flex;
    align-items: center;
    gap: 8px;
    margin-bottom: 8px;
}

.btn-sla-mini {
    border: 1px solid rgba(126, 166, 209, 0.22);
    background: rgba(24, 38, 58, 0.96);
    color: var(--accent-strong);
    border-radius: 999px;
    padding: 5px 9px;
    font-size: 11px;
    font-weight: 800;
    letter-spacing: 0.08em;
    text-transform: uppercase;
    box-shadow: none;
    cursor: pointer;
    line-height: 1;
    margin-top: 1px;
}

.btn-sla-mini:hover {
    background: rgba(31, 48, 72, 0.98);
}

.ticket-summary-description strong {
    display: block;
    margin-bottom: 8px;
}

.ticket-summary-description-text {
    display: grid;
    gap: 8px;
    margin: 18px 0 0;
    color: var(--text);
    line-height: 1.55;
}

.ticket-summary-description-text span {
    white-space: pre-wrap;
}

.ticket-summary-description p {
    white-space: pre-wrap;
    color: var(--text);
    line-height: 1.6;
}

.panel-toggle.is-hidden {
    display: none !important;
}

.ticket-meta-grid {
    display: grid;
    grid-template-columns: repeat(2, minmax(0, 1fr));
    gap: 12px;
}

.ticket-meta-item {
    display: grid;
    gap: 4px;
    padding: 12px 14px;
    border-radius: 14px;
    background: rgba(19, 34, 53, 0.9);
    border: 1px solid var(--line);
}

.ticket-meta-item span {
    font-size: 11px;
    font-weight: 700;
    text-transform: uppercase;
    letter-spacing: 0.08em;
    color: var(--muted);
}

.ticket-meta-item strong {
    color: var(--text);
    font-size: 14px;
}

.evidence-section + .evidence-section {
    margin-top: 18px;
}

.evidence-section h4 {
    margin-bottom: 12px;
}

.evidence-grid {
    display: grid;
    grid-template-columns: repeat(auto-fill, minmax(160px, 1fr));
    gap: 12px;
}

.evidence-card {
    display: grid;
    gap: 10px;
    width: 100%;
    padding: 10px;
    border-radius: 14px;
    background: rgba(19, 34, 53, 0.9);
    border: 1px solid var(--line);
    box-shadow: none;
    text-align: left;
}

.evidence-card img {
    width: 100%;
    height: 140px;
    object-fit: cover;
    border-radius: 10px;
    display: block;
}

.evidence-card span {
    color: var(--text);
    font-size: 12px;
    line-height: 1.35;
    word-break: break-word;
}

.file-list {
    display: grid;
    gap: 10px;
}

.file-card {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 12px;
    padding: 12px 14px;
    border-radius: 14px;
    background: rgba(19, 34, 53, 0.9);
    border: 1px solid var(--line);
}

.file-card strong,
.file-card small {
    display: block;
}

.file-card small {
    margin-top: 4px;
    color: var(--muted);
}

.file-card-actions {
    display: flex;
    gap: 8px;
    flex-wrap: wrap;
}

.empty-state {
    padding: 18px;
    border-radius: 14px;
    background: rgba(19, 34, 53, 0.7);
    border: 1px dashed var(--line);
    color: var(--muted);
    text-align: center;
}

.action-inline-stretch {
    align-items: stretch;
}

.action-inline-stretch select {
    flex: 1;
}

.compact-group label {
    margin-bottom: 6px;
}

.sla-compact {
    display: grid;
    gap: 10px;
    padding-top: 10px;
}

#historial ul {
    display: grid;
    gap: 10px;
}

#historial li {
    display: grid;
    gap: 4px;
}

.preview-modal[hidden] {
    display: none;
}

.preview-modal {
    position: fixed;
    inset: 0;
    z-index: 120;
}

.preview-overlay {
    position: absolute;
    inset: 0;
    background: rgba(5, 10, 18, 0.72);
    backdrop-filter: blur(4px);
}

.preview-dialog {
    position: relative;
    z-index: 1;
    width: min(1100px, calc(100vw - 48px));
    height: min(86vh, 860px);
    margin: 5vh auto;
    background: #0f1c2d;
    border: 1px solid var(--line-strong);
    border-radius: 22px;
    box-shadow: var(--shadow-lg);
    padding: 18px;
    display: grid;
    grid-template-rows: auto 1fr;
    gap: 14px;
}

.preview-dialog-small {
    width: min(520px, calc(100vw - 32px));
    height: auto;
    max-height: min(86vh, 620px);
}

.preview-header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 12px;
    padding-right: 56px;
}

.preview-close {
    position: absolute;
    top: 16px;
    right: 16px;
    box-shadow: none;
}

.preview-body {
    min-height: 0;
    display: grid;
    place-items: center;
    border-radius: 16px;
    background: rgba(19, 34, 53, 0.82);
    overflow: hidden;
}

.preview-image {
    max-width: 100%;
    max-height: 100%;
    object-fit: contain;
}

.preview-frame {
    width: 100%;
    height: 100%;
    border: 0;
}

body.modal-open {
    overflow: hidden;
}

@media (max-width: 1080px) {
    .ticket-detail-layout {
        grid-template-columns: 1fr;
    }
}

@media (max-width: 720px) {
    .ticket-summary-top {
        flex-direction: column;
    }

    .ticket-summary-badges {
        justify-content: flex-start;
    }

    .ticket-meta-grid {
        grid-template-columns: 1fr;
    }

    .file-card {
        flex-direction: column;
        align-items: flex-start;
    }

    .preview-dialog {
        width: calc(100vw - 24px);
        height: calc(100vh - 24px);
        margin: 12px auto;
    }

    .history-table-row {
        padding: 10px 12px;
        gap: 8px;
    }
}


.history-table {
    display: grid;
    gap: 0;
    border: 1px solid var(--line);
    border-radius: 14px;
    overflow: hidden;
}

.history-table-row {
    display: grid;
    grid-template-columns: 170px 150px 220px minmax(0, 1fr);
    gap: 12px;
    padding: 12px 14px;
    border-bottom: 1px solid var(--line);
    align-items: start;
    background: rgba(19, 34, 53, 0.86);
}

.history-table-row:last-child {
    border-bottom: 0;
}

.history-table-head {
    background: #132235;
}

.history-table-head span {
    font-size: 11px;
    font-weight: 700;
    text-transform: uppercase;
    letter-spacing: 0.08em;
    color: var(--muted);
}

.history-table-row span {
    font-size: 12px;
    line-height: 1.4;
    color: var(--text);
    word-break: break-word;
}

@media (max-width: 820px) {
    .history-table-row {
        grid-template-columns: 1fr;
    }
}


.ticket-panel select,
.ticket-panel select option,
#agenteSelect,
#agenteSelect option,
#estadoSelect,
#estadoSelect option,
#categoriaSelect,
#categoriaSelect option,
#prioridadSelect,
#prioridadSelect option,
#tipoSelect,
#tipoSelect option {
    color: #eef4fb !important;
    background: #132235 !important;
}

.select2-container .select2-selection--single {
    height: 48px;
    border: 1px solid var(--line) !important;
    border-radius: var(--radius-md) !important;
    background: #132235 !important;
    display: flex !important;
    align-items: center;
}

.select2-container--default .select2-selection--single .select2-selection__rendered {
    color: var(--text) !important;
    line-height: 46px !important;
    padding-left: 14px !important;
    padding-right: 32px !important;
}

.select2-container--default .select2-selection--single .select2-selection__arrow {
    height: 46px !important;
    right: 8px !important;
}

.select2-dropdown {
    border: 1px solid var(--line-strong) !important;
    background: #132235 !important;
    color: var(--text) !important;
}

.select2-container--default .select2-results__option--highlighted[aria-selected] {
    background: rgba(91, 132, 177, 0.18) !important;
    color: var(--text) !important;
}

.select2-container--default .select2-results__option[aria-selected=true] {
    background: rgba(126, 166, 209, 0.12) !important;
    color: var(--text) !important;
}

.select2-search--dropdown .select2-search__field {
    border-radius: 10px !important;
    border: 1px solid var(--line) !important;
    background: #0f1c2d !important;
    color: var(--text) !important;
}

.modal-shell {
    position: fixed;
    inset: 0;
    z-index: 150;
}

.modal-shell[hidden] {
    display: none;
}

.modal-backdrop {
    position: absolute;
    inset: 0;
    background: rgba(5, 10, 18, 0.72);
    backdrop-filter: blur(4px);
}

.modal-card {
    position: relative;
    z-index: 1;
    width: min(900px, calc(100vw - 24px));
    margin: 5vh auto;
    background: #0f1c2d;
    border: 1px solid var(--line-strong);
    border-radius: 22px;
    box-shadow: var(--shadow-lg);
    padding: 18px;
}

.modal-header {
    display: flex;
    justify-content: space-between;
    gap: 12px;
    align-items: flex-start;
    margin-bottom: 16px;
}

.modal-grid {
    display: grid;
    grid-template-columns: 320px minmax(0, 1fr);
    gap: 16px;
}

.modal-section {
    padding: 16px;
    border-radius: 18px;
    border: 1px solid var(--line);
    background: rgba(19, 34, 53, 0.72);
}

.operativo-list {
    display: grid;
    gap: 10px;
}

.operativo-item {
    display: flex;
    justify-content: space-between;
    gap: 12px;
    align-items: center;
    padding: 12px 14px;
    border-radius: 14px;
    background: rgba(19, 34, 53, 0.9);
    border: 1px solid var(--line);
}

.operativo-item.is-off {
    opacity: 0.68;
}

.operativo-item strong,
.operativo-item small {
    display: block;
}

.operativo-item small {
    margin-top: 4px;
    color: var(--muted);
}

.operativo-item-actions {
    display: flex;
    flex-wrap: wrap;
    gap: 8px;
    justify-content: flex-end;
}

.field-heading {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 10px;
}

.field-heading label {
    margin-bottom: 0;
}

@media (max-width: 820px) {
    .modal-grid {
        grid-template-columns: 1fr;
    }

    .modal-card {
        margin: 12px auto;
    }
}